Our partners
Building a sustainable future is not something we can do alone. We work with clients from a range of industries, we partner with contractors, architects and local governments and we join environmental networks to achieve the widest possible effect.
Our clients
Over the years, we have had the privilege of working with more than 500 multinational industrial clients across Europe. Many of our partnerships have spanned two decades, highlighting clients’ trust in our technical expertise, reliability, and open communication.
We recognise that client satisfaction stems from our ability to align with their needs, priorities, and aspirations. That’s why we have focused on strengthening our relationships with our valued industry partners at a European level. By working across sites and borders, we collaborate to deliver customised environmental solutions tailored to clients’ specific needs across various sites and countries. We anticipate potential environmental challenges and propose effective, forward-looking solutions for their organisations, streamline communication, and ensure alignment between our teams, fostering strong partnerships. Additionally, we share expertise and provide consistent, best-in-class environmental consultancy services to support clients’ goals. We help clients navigate global environmental challenges, considering the evolving legal framework and best available techniques across borders and sectors.
Our commitment is to continuously improve our services and implement more impactful solutions, enabling clients to achieve their environmental obligations and aspirations while creating a positive impact on their companies and the environment. By fostering collaboration across borders and sites, we aim to maximise the value we bring to our multinational clients and build enduring partnerships.
Turnover split (%) per client group in 2022
Customer satisfaction
Our clients appreciate us and our work. Both the average satisfaction score and the Net Promotor Score (NPS) have been at a constant high for years. The same applies to the extent clients would want to work with TAUW again in the future. In line with last year, our clients again complimented us in particular on our collaboration, customer service and expertise.
Average satisfaction score
Intentions of working with TAUW in the future
2020
2021
2022
Net Promoter Score (NPS)*
2020
2021
2022
*In surveys, customers are asked to what extent they would recommend us on a scale from 0 to 10. The group of respondents who give a score between 0 to 6 is labelled ‘detractor’. The group that gives a 9 or 10 is qualified as ‘promoter’ and the rest (scores 7 and 8) as ‘passive neutral’. By subtracting the percentage of detractors from the percentage of promoters, the NPS is created. For example, if the survey shows that 30% of the respondents are promoters and 20% detractors, the NPS is +10.
Quotes from our clients in 2022
“Great collaboration. Honours their commitment, as expected. Excells at putting client interest first and tries to realise new opportunities for the client. Works on the relationship instead of the assignment.”
“It’s not just the company, it’s the person. The project manager is knowledgeable and very able to meet our needs as client. We appreciate the no-nonsense attitude.”
“Enjoyable collaboration, short lines of communication and accessible staff, professional approach, solid end product.”
“We have worked with TAUW for a long time, there is thorough knowledge on both sides which is why the projects always run smoothly.”
“The project manager understands the customer demands and sets up a suitable process, that takes into account the result, in terms of content and affordability. In that respect he really takes our needs into consideration. And we appreciate that.”
“A lot of expertise, proactivity, contributing ideas and particularly the customer service. Very satisfied.”
“Smooth collaboration for many years now, resulting in proper service and swift communication. Availability and the cooperation to find solutions in the short-term are definitely a plus.”
“Simply put: the project went well. Actively involved and looking to find solutions from both sides. Great to be able to work like that.”
TAUW Foundation
The TAUW Foundation is a valuable partner in sustainable projects that create societal and environmental impact. Working together increases their potential impact. TAUW Foundation financially supports, and thereby accelerates, innovative and sustainable initiatives that help create a vital and sustainable living environment. The TAUW Foundation supports dream projects that align with several UN’s Sustainable Development Goals (SDGs). TAUW encourages others to partner with TAUW Foundation and work on these rewarding projects. TAUW’s existing clients and partners are an important target group for submitting and implementing initiatives. TAUW employees improve cooperation and implementation of the supported projects in various national and international consortia.
Examples of projects are greening of schoolyards, improving the environmental quality at a former pesticide storage facility, the development of the Shoreliner (a floating debris catchment system to reduce plastic soup), and research on bioconversion of algal waste as a nutrient-rich resource. One 2022 example of a TAUW Foundation dream project in partnership with TAUW is ‘Youth forest conservation in Malawi’. This dream project uses youth forest conservation initiatives to provide socio-economic and ecosystem-oriented solutions that benefit youth, communities and the environment. It aims to enhance conservation of forests while also capitalising on some forest value chains in a way of empowering youth economically.
Our business partners
In addition to our industry client-base, TAUW also works in strategic partnerships. These partnerships allow us to deliver top-quality service and focus on our area of expertise relevant to that project. Because of our expertise in a range of disciplines, we can be flexible and will identify new partners best suited to serve the client, if required in a specific project. Read about the added value of some of these partnerships below.
factor.020 ensuring safe bridges and quay walls in Amsterdam
Spread across Amsterdam are 1,800 bridges and 600 kilometres of quay walls for which the city of Amsterdam is responsible. Of these, 830 traffic bridges and 205 kilometres are in such poor condition that they require immediate replacement.
Dijkzone Alliantie
The Dijkzone Alliantie (Dyke Zone Alliance, DZA) is a partnership between contractors Dura Vermeer and Ploegam, engineering firms Fugro and TAUW, and landscape architects H+N+S. DZA bids for dyke reinforcement projects funded from the Flood Protection Programme.
Water Zuiveringen Alliantie
The wastewater treatment sector urgently needs new, improved technologies to purify wastewater and process sludge sustainably. TAUW is a valuable partner to helping achieve that aim.
CAT Alliance: a network of expert, local environmental consultancies
CAT Alliance is an international environmental business consultancy network, leading global transactions and other corporate environmental services from Europe.
IVN Nature Education
Since 2014, we have been a proud sponsor partner of IVN, an institute for nature education and sustainability. Not only do we contribute financially to this organisation, but we also actively support each other with knowledge exchange, innovation and practical assistance.
Royal Dutch Swimming Association (KNZB)
TAUW is a partner of the Royal Dutch Swimming Association (KNZB) leading up to the Olympic Games in Paris in 2024. The partnership with the KNZB reflects TAUW’s past and future in water.
Coalition Anders reizen
In line with our fully electric lease vehicle fleet, we are affiliated with the Coalition Anders Reizen (Travel Differently). With over 60 other companies, the goal is to reduce CO2 emissions from business-related traffic.
Movie: Planet Soil
TAUW has partnered with M&N Media Group for the film ’Onder Het Maaiveld’ (English version: ‘Planet Soil’), a production focusing on underground life. It is an exploration of the world beneath our feet, where the little things that run the world will be shown in all their glory and all their facets.
Our networks
In addition to working with our business partners on direct assignments to offer innovative solutions for clients, we actively participate in networks allows us to further share knowledge and to innovate, helping to solve major societal challenges. These are just some examples of this kind of collaboration:
EU-Horizon2020 collaborations
TAUW participates in several EU-Horizon2020 projects which focus on collaboration, knowledge exchange, knowledge building involving academic research institutions and private sector companies across Europe.
Global Mercury Partnership of the United Nations Environment Programme (UNEP)
TAUW was invited to share its expertise on the demolition and remediation of chlor-alkali plants. THE UNEP Global Mercury Partnership aims to protect human health and the environment from mercury releases and ultimately clean up these sites.
RESENAT: Remediation of residual contamination by using nature-based techniques
RESANAT is a collaboration between seven small and large companies from the Netherlands and Flanders, as well as OVAM (Flemish Public Waste Authority) and Deltares.
Deltaplan Biodiversiteitsherstel
At TAUW we work every day to create a world in which nature and human activity can coexist in harmony. Restoration of biodiversity is key for this type of environment, because biodiversity maintains essential ecosystems which provide food, clean (drinking) water and fertile soil.
Our social partnerships
We work with respect for ecological and social systems and we focus on sustainability and vitality. Not only in our core business, but also in our partnerships, we look for added value that will continue to contribute to nature and society. Some examples of our broad contribution to various kinds of social partnerships are: